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CSLN FAQs

What is the Child Support Lien Network (CSLN)?

The State of Rhode Island established the Child Support Lien Network in 1999 to compile data from states' delinquent child support obligor file into one accessible, easy-to-use database for the purpose of asset matching, specifically intercepting insurance settlements owed to obligors who are past due on their court-ordered child support. Other states currently participating in the network are Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Missouri, Nevada, New Jersey, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington and West Virginia.

 

For what purposes can an insurance company use the data contained in the CSLN?

An insurance company can only use this data for Title IV-D child support purposes under the Social Security Act. The data shows if a reported claimant or beneficiary has a delinquent support obligation and an open IV-D child support case.

 

Is the CSLN child support information stored on a secure web site?

All access and transfer of information is secure and all information is encrypted for privacy and confidentiality.

 

How can an insurance company register for access to the Insurance Intercept Database on the Internet?

A company may register for access to the Colorado Insurance Intercept Database via the Internet by clicking on the register navigation link on the left side of this page. Companies must complete all the information requested on this page.

Once the insurance company information and Confidentiality Statement have been reviewed, secure access to the Insurance Intercept Database will be approved. The company will be notified via e-mail of access approval. This notice will include the User ID assigned, the web site address and basic instructions.

Important note - please be sure to record the password, this will be needed to access the secure site. CSLN technical support can be contacted at contact@childsupportliens.com or call (888) 240-7488.

 

How does an insurance company get a copy of the Confidentiality Statement?

A copy of the Confidentiality Statement can be viewed by clicking here. Once the form is completed, print it and fax it to (781) 623-8030 or mail it to:

Colorado Insurance Intercept Program
140 North Franklin Street, Suite 2-1
Holbrook, MA 02343

Once CSLN has received the Confidentiality Statement and registration, on-line access to the secure processing site will be approved.

 

What options do insurance companies have in how they use the data?

In order to facilitate the efficient and prompt reporting of child support arrearages in one central location, insurance companies doing business in the state of Colorado may utilize this centralized database to identify child support cases matching pending insurance claims.

Insurance companies may participate in an automated data match process. Please contact the CSLN help desk at (888) 240-7488 for further information on how to use this efficient process.

Two Internet sites provide information to insurance companies on delinquent child support cases. This Public Site provides general information on the law and processing.

The Insurance Intercept Secure Processing Site (web site address only available to authorized remote users) provides insurance companies with the capability to review child support information via an Interactive Lookup-online system.

All access and transfer of information is secure and all information is encrypted for privacy and confidentiality. All authorized remote users must sign a Confidentiality Statement to be granted access to the secure site.

 

How often should an insurance company review the CSLN database?

Insurance companies are encouraged to query the CSLN database as early as possible in the claims process, but not later than 30 days before a claim settlement.

As an alternative, insurance companies can conduct electronic interfaces with Colorado. The interface matches past due child support obligor files on the CSLN database with insurance claim information maintained by ISO. This more easily identifies potential assets available for collection by the Colorado Division of Child Support Services. This new interface makes interaction with the insurance company much less intrusive. The ISO interface allows the CSLN web site and/or Colorado Division of Child Support Services to alert the company (by e-mail, fax or mail) of only those claims that the company has registered with ISO that have matched our past due obligor files. The CSLN/ISO processing option focuses work efforts on only those claimants that actually require child support enforcement activity. For more information on the automated CSLN/ISO method, email CSLN at contact@childsupportliens.com.

 

Who does the insurance company notify when they have a match?

If the match is through the electronic interface, the insurance company does not have to notify anyone. CSLN will automatically alert the Colorado Division of Child Support Services authorities of any match via e-mail. The Colorado Division of Child Support Services authorities will notify the insurance company and claimant of any enforcement action by mail, email or fax.

If the match is through a query of the CLSN database, the match is automatically processed through the electronic interface as described above.

 

How often will Colorado update the database?

The State of Colorado will update the database monthly, but the frequency may change at any time. Please note the date of the file when accessing this information.

 

What will the State of Colorado do when there is a match?

Colorado may send a Notice of Administrative Lien and Attachment to attach insurance payments payable to the claimant or beneficiary. For more information, see What Happens Next.

 

How can I get a copy of Colorado laws on child support enforcement?

A copy of the relevant Colorado laws on child support enforcement can be viewed by clicking on the Laws navigation link on the top of this page. A copy of the law can be faxed or e-mailed by calling (888) 240-7488 or e-mailing CLSN at contact@childsupportliens.com.

 

What is the maximum amount that an insurance company can withhold?

The insurance company should remit the amount requested or the amount of the insurance payment if less than the amount requested, in accordance with instructions on the Notice of Administrative Lien and Attachment provided by the Colorado Division of Child Support Services Program.

 

What if the claimant or beneficiary does not have a Social Security Number (SSN)?

If the claimant or beneficiary does not have an SSN, the insurance company may match the claimant or beneficiary's first and last name and date of birth against the Colorado Division of Child Support Services information by either match method.

 

What if the claimant or beneficiary says he or she doesn't owe past-due support or objects to the administrative lien and attachment?

Inform the claimant/beneficiary to contact the Colorado Division of Child Support Services authority listed on the lien.

 

How can insurance companies get technical support for using the Internet site?

Technical support is available via e-mail to contact@childsupportliens.com or telephone at (888) 240-7488.

 

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