Welcome to the Child Support Lien Network

FAQs

Many questions for insurance companies, attorneys and claimants can be answered by visiting Washington State’s Child Support Insurance Q&A site:

When does an insurance company need to report a claim?

Washington’s mandatory reporting law requires that insurance companies report claims within 10 days of being filed with the insurance company.

How often will Washington update the database?

The state of Washington updates the database on a monthly basis.

How can an insurance company register for access to the insurance intercept database on the Internet?

A company may register for access to the Washington Insurance Intercept database via the Internet by clicking on the register button at the top of this page. Companies must complete all the information requested on this page.

Companies must also print out a copy of the Confidentiality Statement, fill it out and fax it to (781) 623-8030.

Once your company information has been reviewed and your signed confidentiality statement has been received, secure access to the Insurance Intercept Database will be approved. Your company will be notified via e-mail of access approval. This notice will include the user id you have been assigned, the web site address and basic instructions.

Important note - please be sure to record your password, you will need this for access to the secure site. You may contact us for technical support at contact@childsupportliens.com or call 888-240-7488.

How is an insurance company protected from liability in those states that do not have child support insurance intercept laws?

The legal foundation for child support insurance intercept originated with the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) of 1996. A complete review of this and related laws and how they apply to child support insurance intercept and the Child Support Lien Network is here. Additional protection was given insurers in 2005 with the passing of the Deficit Reduction Act. A copy of the section that applies is here.

How does an insurance company get a copy of the confidentiality statement?

You can view a copy of the confidentiality statement by clicking here. Once you complete the form, you can print it and faxed it to (781) 623-8030 or you may mail it to:

Washington Insurance Intercept Program
600 Longwater Drive
Suite 202
Norwell, MA 02061

Once CSLN has received your confidentiality statement and registration, on-line access to the secure processing site will be approved.

How can I get a copy of Washington laws on child support enforcement?

You can view a copy of the relevant Washington laws on child support enforcement by clicking on the Laws navigation link on the left side of this page. You can also get a copy of the law faxed or e-mailed to you by calling 888-240-7488 or e-mailing us at contact@childsupportliens.com.

Is this child support information on a secure web site?

All access and transfer of information is secure and all information is encrypted for privacy and confidentiality. All authorized remote users must sign a Confidentiality Statement to be granted access to the secure site.

What options do insurance companies have in how they use the data?

In order to facilitate the efficient and prompt reporting of child support arrearages in one central location, insurance companies doing business in the state of Washington may utilize this centralized database to identify child support cases matching pending insurance claims.

Insurance companies may participate in an automated data match process. Please contact our help desk at (888) 240-7488 for further information on how to use this efficient process.

Two Internet sites provide information to insurance companies on delinquent child support cases. This Public Site provides general information on the law and processing.

The Insurance Intercept Secure Processing Site (web site address only available to authorized remote users) provides insurance companies with the capability to review child support information via an Interactive Lookup-online system.

What if the claimant or beneficiary does not have a Social Security number?

If the claimant or beneficiary does not have a Social Security number, the insurance company may match the claimant or beneficiary's name and date of birth against Washington Child Support Enforcement Program information.

What happens if insurance company staff enters a Social Security Number into the CSLN web site, which results in an apparent match, but the child support obligor's name is completely different from the claimant/beneficiary's name?

If this situation occurs, please enter notes in the text box provided on the Match response screen, with information on who to contact at the insurance company, along with any other helpful information. This information will be passed along to the Washington Child Support Enforcement Program contact for further investigation.

Who does the insurance company notify when they have a match?

CSLN will automatically alert the Washington Child Support Enforcement authorities of any match. The Washington Division of Child Support authorities will notify the insurance company and claimant of any enforcement action by fax, email or mail.

What is the maximum amount that an insurance company can withhold?

Washington law allows collection of the full balance (at the time of settlement payment) up to 100% of the net proceeds normally payable to the claimant after attorney fees/costs and medical expenses are paid.

What if the claimant or beneficiary says they don’t owe past-due support or objects to withholding?

The claimant or beneficiary may reach out to their assigned support officer with Washington Division of Child Support by calling 800-442-5437 and entering their child support case number.

How can insurance companies get technical support for using the Internet site?

Technical support is available via e-mail to contact@childsupportliens.com or over the telephone at (888) 240-7488.