What is the Child Support Lien Network (CSLN)?
The State of Rhode Island established the Child Support Lien Network
in 1999 to publish data from states' delinquent child support obligor file into
one accessible, easy-to-use database for the purpose of asset matching, specifically
intercepting insurance settlements owed to delinquent child support obligors.
Other states currently participating in the network are
Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Missouri, Nevada, New Jersey, North Dakota, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington, and West Virginia . States outside of New England may join CSLN through the execution of an interstate
agreement with Rhode Island.
For what purposes can an insurance company use the data contained in the CSLN?
An insurance company can only use this data for Title IV-D child support purposes under the Social Security Act. The data shows if a reported claimant or beneficiary has a delinquent support obligation.
Is the CSLN child support information on a secure web site?
All access and transfer of information is secure and all information is encrypted for privacy and confidentiality.
How can an insurance company register for access to the insurance intercept database on the Internet?
A company may register for access to the Washington Insurance Intercept database via the Internet by clicking on the Register navigation link on the left side of this page. Companies must complete all the information requested on this page.
Companies must also print out a copy of the Confidentiality Statement, fill it out and fax it to (781) 623-8030.
Once your company information has been reviewed and your signed confidentiality statement has been received, secure access to the Insurance Intercept Database will be approved. Your company will be notified via e-mail of access approval. This notice will include the user id you have been assigned, the web site address and basic instructions.
Important note - please be sure to record your password, you will need this for access to the secure site. You may contact us for technical support at firstname.lastname@example.org or call 888-240-7488.
How does an insurance company get a copy of the confidentiality statement?
You can view a copy of the confidentiality statement by clicking here. Once you complete the form, you can print it and faxed it to (781) 623-8030 or you may mail it to:
Washington Insurance Intercept Program
140 North Franklin Street
Holbrook, MA 02343
Once CSLN has received your confidentiality statement and registration, on-line access to the secure processing site will be approved.
How often should an insurance company review the CSLN database?
Insurance companies are encouraged to query the CSLN database as early as possible in the claims process, but not later than 30 days before a claim settlement.
Who does the insurance company notify when they have a match?
An insurance company does not have to notify anyone. CSLN will automatically alert the Washington Child Support Enforcement authorities of any match via e-mail. The Washington Division of Child Support authorities will notify the insurance company and claimant of any enforcement action by mail.
How often will Washington update the database?
During the pilot phase of this project, the State of Washington will most likely update the database on a monthly basis, but the frequency may change at any time. Please note the date of the file when accessing this information.
What will the State of Washington do when there is a match?
Washington may file a lien and/or send the insurance company an “Order to Withhold and Deliver” to attach insurance payments payable to the claimant or beneficiary. For more information, see What Happens Next.
How can I get a copy of Washington laws on child support enforcement?
You can view a copy of the relevant Washington laws on child support enforcement by clicking on the Laws navigation link on the left side of this page. You can also get a copy of the law faxed or e-mailed to you by calling 888-240-7488 or e-mailing us at email@example.com.
What is the maximum amount that an insurance company can withhold?
Under Washington law, you cannot withhold more than 50 percent from any payment made to the claimant. However, the state where the claimant lives governs the maximum amount that can be withheld. It is best to check with the child support agency in the state where the claimant lives to determine the maximum amount to withhold.
What if an insurance company receives withholding orders from more than one state?
If you receive withholding orders from another state as well as from Washington, contact the Child Support Lien Network Representative in Washington State at (360) 664-5350 or via e-mail at MoralA1@dshs.wa.gov. If the other state participates in the Child Support Lien Network, the payment must be processed through the State of Rhode Island. Contact the CLSN Customer Support Hotline at 888-240-7488 or send an e-mail firstname.lastname@example.org.
What if the claimant or beneficiary does not have a Social Security number (SSN)?
If the claimant or beneficiary does not have a SSN, the insurance company may match the claimant or beneficiary's first and last name and date of birth against Washington Child Support Enforcement Program information. You cannot add the Social Security number contained in the Washington database to your claim.
What if the claimant or beneficiary says he or she doesn’t owe past-due support or objects to withholding?
Tell the claimant/beneficiary to contact the child support enforcement authority listed on the lien or withholding order. The claimant’s or beneficiary’s Support Enforcement Officer can resolve most matters. However, the claimant or beneficiary may request a Conference Board if the matter is not resolved.
What happens if insurance company staff wants to enter a Social Security Number (SSN) into the CSLN web site?
The Washington CSLN database includes only obligors with SSNs that have been verified by the Social Security Administration. If the insurance company’s SSN for the claimant is a close match or variation of the SSN, please enter notes in the text box provided on the Match response screen, with information on who to contact at the insurance company, along with any other helpful information, such as the claimant’s address. CSLN will pass this information onto the Washington Child Support Enforcement Program contact for further investigation.
How can insurance companies get technical support for using the Internet site?
Technical support is available via e-mail to email@example.com or over the telephone at 888-240-7488.